Refund policy

Each piece here is one of a kind, chosen by hand and photographed as honestly as I know how. Even so, sometimes a thing arrives and it is simply not right for the room. If that happens, you have fourteen days to change your mind.

Look closely, and ask

Everything here is vintage or antique. It has been used, often for a very long time, and it shows: crazing in the glaze, softened edges, small losses, the occasional stain that will not come out. The photographs are the description — taken in daylight, from several angles, and I photograph the flaws as carefully as the good side. Please look at all of them before you buy.

And if you are unsure of anything at all — a measurement, how a glaze catches the light, whether a hairline goes through — write to me first. I will gladly send more pictures, put a ruler against it, or tell you honestly that I would hesitate in your place. I would much rather answer a question than have a piece travel twice. Contact me →

Changing your mind

Write to me within fourteen days of your parcel arriving and tell me you would like to return it. You then have a further fourteen days to send it back. I refund the price of the piece and the original standard shipping within fourteen days of it reaching me, to the same card or account you paid with.

The return journey is yours to arrange and to pay for. Please send it tracked, and wrapped as carefully as it came — something that has survived a century deserves the same care going back. If a piece returns damaged, or handled well beyond what is needed to look at it properly, I may reduce the refund accordingly.

If something arrives damaged

Accidents happen, even to a carefully packed box. Contact me straight away and send pictures of the packaging as well as the piece. The pictures of the box matter, because a claim usually has to be made with the shipping company. We will sort it out.